Automated text messages for business

Unlock the power of automated text messaging for your business with Esendex. Our cutting-edge plugins and software seamlessly integrate into your existing systems, enabling effortless communication automation. Imagine a world where your business can instantly respond to customer actions, send timely reminders, and provide crucial updates – all without human intervention.

With 20 years of expertise in mobile messaging, Esendex offers a range of solutions from SMS and WhatsApp to mobile-optimised web pages, designed to boost engagement and conversions. Whether you need a bespoke solution or an API integration, our PCI Level 1 and ISO27001 accredited services ensure secure, direct network connections. Experience the future of business communication with Esendex and transform the way you interact with your customers.

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Understanding Automated Text Messages

What are Automated Text Messages?

Automated text messages are pre-designed messages that are sent to customers at a specific date and time of your choice. They are a popular service among businesses that want to get more done with less work involved. Automatic text messages can be used for various purposes, such as sending appointment reminders, notifying customers of mystery sales, informing customers about deliveries, and sending group messaging. This automation allows businesses to maintain consistent communication with their customers without the need for constant manual intervention, making it an efficient and effective tool for customer engagement.

SMS automation can revolutionise customer loyalty, servicing, appointments and so much more, automating repetitive tasks and freeing up more time for your team.

Send Automated Text Messages

Sending and setting up an automated texting service is straightforward and user-friendly. Our automated text message service requires minimal technical knowledge and can easily be integrated with your exisitng systems, so you’re ready to send automatic text messages in a matter of days. With our automated SMS service, you can utilise templates, flows and recurring messages while also managing inbound messages, all without the bother of implementing complicated software. Our simple set up process allows you to automate your text messaging efforts, ensuring timely and consistent communication with your customers.

Why choose Esendex

We’re your partner

Our internal KPIs consist of making our clients happy.

We’re all about data security

PCI Level 1 and ISO27001 accreditation is our dedication to you.

Plug-in-and-play

We already fit into many CRM and communication systems via API, plugin or Zapier.

It’s all about connections

We only have direct network connections, it’s no 3rd party telco deals for our clients.

We’ve got reviews

Our ‘Keeping clients happy’ KPIs result in positive reviews.

We’re looking to the future

We have multiple teams working on the future of business communication.

Automated SMS with Esendex

Esendex plugins and software are built for seamless communication automation. Put simply, a business can create a rule that if XYZ action occurs, an automated SMS or automated text message is delivered automatically with no human interaction saying YXZ. To further explain, text automation refers to formulas that trigger tasks in the event of a specific action.

For example, suppose a current customer has defaulted on their direct debit twice. In that case, a text message from the creditor may be sent to the customer via automation requesting a payment plan or lump sum. Other uses for automation could be a notification of an unread email, three months into a contract or nearly at the end of a contract. Almost any action can trigger a text response. Whether your requirements call for a bespoke solution or if an API or integration to your current CRM or platform is required – Esendex is ready to assist.

Best Practices and Use Cases

Best Practices for Automatic Text Messages

Automated text messages can be an effective way to engage with customers and improve customer satisfaction. However, there are some best practices to keep in mind when using automated SMS:

• Personalise Your Messages: Use customer data to personalise your automated text messages with the recipient’s name or other relevant details. This makes the communication feel more personal and engaging.
• Keep It Concise: Keep your automated text messages concise and to the point. Avoid using jargon or technical terms that may confuse customers. Clear and straightforward messages are more likely to be read and acted upon.
• Use Clear and Simple Language: Use clear and simple language in your automated text messages. Avoid using complex sentences or paragraphs. The goal is to ensure that your message is easily understood by all recipients.
• Avoid Spamming: Avoid spamming customers with too many automated text messages. Make sure to space out your messages and give customers time to respond. Overloading customers with messages can lead to frustration and opt-outs.
• Provide Value: Provide value to customers through your automated text messages. Offer them exclusive deals, discounts, or promotions to keep them engaged. Value-driven messages are more likely to be appreciated and acted upon.
• Use Automation Triggers: Use automation triggers to send automated SMS at the right time. For example, you can send a welcome message to new customers or a reminder message to customers who have abandoned their shopping carts. Timing is crucial for maximising the impact of your messages.

By following these best practices, you can create effective automated SMS that engage with customers and improve customer satisfaction.