Delivering Success: How Caffi Logistics Transformed Their Delivery Efficiency with Esendex
Results
93% Increase in Delivery Efficiency: Reduced non-delivery rates significantly
Challenge
Caffi Logistics faced significant delivery issues, needed an effective solution to enhance communication and ensure successful deliveries.
Solution
One-way SMS for delivery notifications
HQ
Western Australia, Australia
Website
Summary
CAFFI Logistics is a prominent logistics provider specializing in the warehousing, storage, and distribution of appliances for retailers throughout Western Australia. As one of the largest growing specialist logistics businesses in the region, CAFFI Logistics focuses on enhancing customer satisfaction by addressing communication challenges, such as high non-delivery rates due to no-shows and unavailability of residents.
Challenge & Key Obstacles
CAFFI Logistics utilizes Esendex’s one-way SMS service to enhance communication regarding delivery notifications. Prior to partnering with Esendex, CAFFI Logistics had not used SMS solutions, prompting them to seek a more effective way to manage customer communications and reduce delivery failures.
The primary challenges faced by CAFFI Logistics included a 50% non-delivery rate due to no-shows and residents being unavailable for deliveries. This inefficiency not only impacted their operations but also affected customer satisfaction. The decision to opt for Esendex was driven by the need for a reliable communication tool that could provide timely updates and reminders to customers, thereby improving the overall delivery experience.
“Implementing SMS solutions with Esendex has transformed our operations at CAFFI Logistics. We’ve reduced our non-delivery rates from 50% to just 7%, significantly enhancing customer satisfaction and operational efficiency.”
“Working with Esendex has been a fantastic experience for CAFFI Logistics. Their team is always responsive and helpful, ensuring we have the tools we need to enhance our customer communications. The SMS solutions have not only streamlined our processes but also significantly improved our delivery efficiency. Its enabled us to 5 x times our delivery outputs”
Peter Kambouris, CEO, Caffi Logistics
The features that changed the game
Bulk SMS Capabilities: Enabled CAFFI Logistics to send daily bulk SMS notifications for upcoming deliveries, ensuring timely and efficient communication with customers.
Automated Messaging and Scheduling: Streamlined appointment reminders and delivery notifications while allowing messages to be scheduled in advance, reducing manual effort and minimizing errors.
Results & Improvements
- By implementing Esendex’s SMS solution, CAFFI Logistics achieved a significant reduction in their non-delivery rate, lowering it to just 7%. This transformation resulted in an impressive 93% increase in delivery efficiency, allowing them to enhance customer satisfaction and streamline their logistics operations effectively. The real-time updates and automated messaging provided by Esendex have been crucial in improving communication with customers and ensuring timely deliveries.
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