Communicate,
connect, convert.
From send in seconds SMS, to advanced mobile messaging services like RCS, WhatsApp and mobile journeys, Esendex has been helping businesses to send great customer communications for over 20 years.
Think friction-free customer support, notifications and reminders, collections and payments, and marketing and promotions that delight.
Next-level business messaging services: we’ve got you covered
Have natural, engaging conversations that span the customer journey, whether it’s with our quick-start platform, best in class API or flexible integration options.
SMS
Easily send and receive text messages to any country in seconds and at scale.
Rich Communication Service
Use rich media to help your message and brand stand out from the crowd.
WhatsApp Business Platform
Talk to customers all over the world with ease when you use WhatsApp. Utilise features like images, videos, interactive buttons, automation and more to enrich your conversations.
Landing pages
Create journeys that convert, from collections and payments to feedback and more.
Send, receive and track emails easily and confidently with our fully managed service.
SMS Surveys
An efficient and effective way to reach your audience and receive instantaneous feedback
Professional Services
Need help solving a particular challenge? We’re here to support you.
The power of SMS marketing
With an open rate of up to 98%, a delivery speed of five seconds, and messages typically opened within 90 seconds, it’s no wonder that SMS is a popular addition to a marketer’s toolkit.
Four key reasons why SMS marketing should be essential to your marketing mix:
1. Mobile-friendly
Of all the reasons why businesses should move to a mobile-first strategy, the main reason is our reliance on our phones. Current research suggests that 48% of people are on their smartphone between four and eight hours a day, with seven in 10 of us checking any unread notifications in less than five minutes! It’s no surprise consumers actually expect to hear from businesses through text messaging.
2. Improves cost efficiency
Text messaging is more effective than most traditional marketing methods. Not only are messages sent almost instantly, but they’re also highly likely to be read and acted upon, creating measurable, attributable and, in our experience, high ROI for marketers. Campaigns can be deployed simply; text messages require little need for extra design or content resources, or they can be the driver to multi-media mobile experiences – whichever your business requires. SMS is also targeted – unlike mass media, you’re contacting a unique and engaged audience. Better still, you only pay for the messages you want to send – no complex subscription model required!
3. Complements other marketing strategies
SMS can be used alone, but you will gain the best results when it’s used alongside existing marketing communications, such as social media, email, WhatsApp Business Platform, direct mail and search advertising. Each channel can work together to create a unified message and voice for your brand.
Also, the variety of touch points not only makes things more convenient for your customers but it places the power of choice back into their hands.
4. Boosts customer engagement
With an average open rate of 98%, a text message is 4 times more likely to be opened than an email. Not only is a text message an effective way to instantly connect with your customer base, it’s also a powerful way to connect with customers on a personal level.
With the right SMS solution, you can choose who you target and create personalised SMS campaigns that help build long-lasting relationships with customers.
Read up on our latest SMS Marketing content
The latest from our blog
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SMSSMS vs email marketing: Which channel should you choose?
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SMS MarketingSMS Marketing: How to tap into the power of SMS
SMS marketing remains one of the most effective ways to reach your customers with promotional messages, due to its unrivalled open and response rates. Read this guide to discover how to use SMS marketing to revolutionise your outreach, increase sales, improve customer satisfaction and grow your business.![]()
SMSSMS Marketing trends: What’s hot for 2024
SMS marketing trends for 2024 – find out what’s hot – and not…
Let’s start sending, together.