SMS Solutions for Retail
Improve engagement and drive sales with the power of SMS for retailers
With years of experience working in the retail sector, Esendex is your trusted partner for customer communications. Our SMS solutions for retail help you to deliver outstanding experiences in a competitive market – from rich messages that create a buzz around new products, to two-way customer service interactions.
Trusted by leading retail brands to deliver powerful retail SMS marketing
Esendex helps retailers stay ahead of the competition with personalised SMS that reaches customers directly. In this fast-paced sector, automated SMS and retail SMS marketing are the perfect ways to let people know about time-limited sales and exclusive product launches, helping to maximise revenue and loyalty. An average open rate of 98%, and the fact that messages are read in minutes, means brands can get the best ROI from their marketing and sales strategies.
Stop customers in their tracks
Stand out with personalised promotional messages that instantly grab – and hold – attention.
Get direct feedback
Build customer loyalty with SMS surveys to get up-to-the-minute feedback on everything from products to customer service.
Simplify aftercare and returns
Save time and costs by empowering customers to find information and manage returns.
Create lasting brand engagement and increase revenue with SMS marketing for retailers
High open rates and near-universal mobile phone ownership make SMS one of the most effective promotional tools for offers, birthday messages, VIP and membership programmes, product previews, and alerts about stock availability.
Using the Esendex platform, customers can be easily segmented so retail SMS messages are ultra-targeted and actionable.
Save time and improve customer experience with text message marketing
Text messaging enables two-way conversations between customers and retailers. Fast and convenient, customers save time that would otherwise be spent waiting in long call queues, while businesses can control their contact centre costs.
Meet customers where they are with SMS messages
A well-executed retail SMS program can reengage users, increase repeat business and drive genuine customer engagement, all without significant time or effort requirements from your team. The retail industry is one of the biggest up takers of SMS marketing, and it’s not hard to see why. From abandoned cart reminders to flash sales and exclusive subscriber discounts for loyal customers, retail stores can boost customer engagement and drive sales through SMS campaigns.
As well as text messages, the Esendex platform also supports WhatsApp and email – so retailers can deliver a consistent customer experience, no matter what channel they choose to engage with.
Seamless integration with business software
Our SMS marketing platform seamlessly connects with your business software, including CRM, to help teams manage the entire customer journey. We offer one API for SMS and WhatsApp messages to reduce complexity, maximise efficiency and productivity, and scale with your business.
Expert support from our specialists
Our retail text message marketing experts are on hand to help you get the most from our platform or API. As well as our regularly-updated product resources, our friendly support also comes for free.
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
Customer story
Bulk SMS Streamlining Customers’ Journey to Health
During their Free Shipping event in June 2023, they sent out over 15k SMS messages, making this sales event the biggest weekend Gr8 Health had in years. It made their customers aware of promotions via SMS bulk messaging and the traffic on their website was 5 times higher.
Discover more retail content
Guide
SMS marketing: How to tap into the power of SMS
Discover how to use SMS marketing to revolutionise your outreach, increase sales, improve customer satisfaction and grow your business.
Templates
Ready to use text message templates for businesses
All of our templates contain a powerful call-to-action, avoid the use of common SMS spam words – and are optimised for delivery.
Blog
The importance of customer engagement in retail during peak season
Getting ready for peak season? Make sure you’re engaging with customers, creating meaningful customer experiences they’ll remember.
Why choose Esendex?
The experts in SMS for retailers
Australian shoppers are increasingly turning to their mobile phones to make purchases. Esendex has helped some of the retail industry’s most recognisable brands increase their sales with a personalised SMS marketing strategy and SMS marketing campaigns. SMS marketing for retail can help take your retail business to the next level with automated SMS messages that reach your audience at the right time with the right content. Let’s get started!
Let’s start sending, together.
Discover the full power of our mobile messaging platform.