Increase customer and staff engagement with business SMS
Send and receive messages in minutes and build smarter, two-way conversations between customers and staff.
Scalable, easy to integrate and cost-effective, with open and response rates as high as 98% and 45%. See how your business can benefit from SMS today.
Trusted by industry leaders to deliver world-class business SMS services
Why should you use SMS for business?
85%
85% of customers would rather receive a text over an email or voice call from a brand, and an additional 59% prefer to receive direct messages from a business instead of downloading a separate app.
83%
83% of consumers would like to receive appointment reminders via text, but only 20% of businesses send them.
42%
Nearly half (42%) of all customers globally would be willing to pay more for greater convenience, including access to round-the-clock support.
What SMS services are available for customer communications?
MASS TEXTING: SEND BULK SMS MESSAGES
You can effortlessly purchase SMS credits and send bulk messages to reach existing customers, prospects, or subscribers with important announcements, promotional offers, or updates instantly on their mobile phones. No more invasive, unwanted phone calls—just targeted messages tailored to the customer’s needs and interests.
POWERFUL ENGAGEMENT: CONVERSATIONAL MESSAGING
Choose from one-way or two-way texting to individual customers, or send messages in bulk to imported contacts. To get started via the Esendex SMS Gateway API, you’ll need a VMN or short code (an 11-digit number) to send and receive text messages from customers.
BRAND & PERSONALISE: SMS LANDING PAGES
Improve click-through and conversion rates with fully-branded and personalised landing pages linked to your business text messaging.
INTEGRATE SMS: SMS API
Integrate SMS into your existing systems and processes with our intelligent API.
CUSTOMER SATISFACTION: SMS SURVEYS
Collect valuable customer and staff feedback with eye-catching and quick-to-create surveys, complete with comprehensive monitoring.
STREAMLINE TOOLS: EMAIL TO SMS
Start sending SMS straight from your email account and keep all your messages in one place.
AUTOMATE MESSAGING: SMS AUTOMATIONS
Increase efficiency and improve customer experience with automated SMS. Set up recurring messages and promotional blasts in just a few minutes to improve customer relationships and engagement.
SMART AND SIMPLE: SMS SHORT CODES (5-DIGIT TEXT NUMBERS)
An SMS Short Code can provide a more memorable and convenient way to support two-way, one on one conversations and share promotions, inquiries, surveys and more. It’s a great way to streamline SMS marketing campaigns!
INTEGRATE SMS: SMS GATEWAY
Reach customers with engaging business SMS messages in the most cost-effective and time-efficient way possible using our powerful SMS Gateway API.
Ready to get started?
Discover the full power of our mobile messaging platform. Request a free trial now.
FAQs about our Business SMS Platform
How can a text messaging service benefit my business?
Using a reliable SMS provider to send messages can streamline business operations and internal communications by ensuring dependable coordination of staff rostering and fostering effective connections with customers, leads, employees, and suppliers. From covering shifts to communicating important project milestones, using Esendex for message scheduling and sending can be a game-changer for any business.
What can I use this SMS service for?
Businesses can send and schedule messages for a wide range of purposes, including marketing campaigns, customer engagement, transactional SMS notifications, two-factor authentication, appointment reminders, and personalised communication with existing or potential customers, employees, and stakeholders. By leveraging SMS messaging and using a reliable SMS service like Esendex, businesses can create targeted contact lists, SMS templates, and campaigns.
How accessible is Esendex’s customer support team?
Our dedicated local customer support team is always available to help you. They provide round-the-clock support to ensure that your questions are answered and your concerns are addressed promptly and efficiently.
When is the best time to send SMS messages?
It depends on your industry. Customer research/surveys are highly recommended to gain a deeper understanding of your customers’ preferences and to enhance customer service. In saying that, most customers don’t like receiving business communications on Mondays and weekends (SMS campaigns tend to perform worse on these days).
For lead generation businesses, aim to send messages during business hours. For e-commerce businesses, send between 5pm and 8pm, as this is when people browse and shop online.
Can I use my existing phone number for business texting?
Yes, in many cases, you can enable SMS functionality on your existing landline or mobile phone number. Esendex also offers the option to lease dedicated virtual numbers, which can be used for dedicated lines for different departments or campaigns. This ensures customers can connect directly to the right person.
Is this SMS platform suitable for small businesses?
Absolutely. Esendex supports small businesses with user-friendly tools for sending one-off messages or running full-scale text marketing campaigns. You don’t need technical knowledge to get started, and you can scale your usage as your business grows.
Can I automate responses to incoming messages?
Yes, Esendex allows you to automate responses using workflows or integrations with your CRM or customer service software. This helps streamline your support processes, schedule texts, monitor message deliverability, and reduce manual handling of routine queries. Contact us for more information about our automation features.
What communication channels are supported besides SMS?
While SMS is a key focus, Esendex also supports additional channels, including WhatsApp, RCS, and email. This makes managing all your customer conversations easy from one central platform.
Is the platform secure enough for enterprise use?
Yes. Esendex is built with enterprise-level security in mind, including ISO 27001 certification, secure data centres, and GDPR-compliant data handling. You can trust the platform to handle sensitive communications safely.
How can I track the performance of my SMS campaigns?
Esendex provides detailed reporting tools that enable you to track delivery rates, response rates, opt-outs, and more. These insights help you optimise future text marketing campaigns and better understand your audience.
Do I need a developer to integrate the SMS platform into my systems?
Not necessarily. Esendex offers ready-to-use integrations for popular platforms, as well as an API for advanced use cases. Whether you’re a small business or a large enterprise, you can choose the setup that fits your team’s capabilities.
Discover more business SMS content
Resource
The power of SMS marketing
With an open rate of up to 98%, a delivery speed of five seconds, and messages typically opened within 90 seconds, it’s no wonder that business text messaging is a popular addition to a marketer’s toolkit for connecting with customers, leads, employees, or suppliers.
Templates
The text template library
Browse our template library to get inspiration for your SMS and WhatsApp messages. Your next brilliant message is just a copy and paste away.
Guide
Mobile Messaging in Logistics
Your speed, delivery times and communication strategy are the factors that will differentiate you from competitors. How confident are you that you can keep customers, staff and suppliers informed at all stages of the journey?