Looking for online SMS?
Our online SMS service has you covered. Send and receive text messages on our globally trusted, flexible online SMS platform.
“The SMS donation has really allowed us to communicate more often and in a cheaper and quicker way.”
ALEX CROSS, FUNDRAISING MANAGER GUIDE DOGS VICTORIA
Our online SMS service is trusted by industry leaders globally
Australia’s most user-friendly online SMS service
Our online SMS platform is fast, reliable, and cost-effective, so your SMS marketing and communication can be up and running in minutes – no costly SMS software or office mobile phone required.
It’s quick and simple to set up: choose from one and two-way conversational text messaging, then send SMS campaigns in bulk to hundreds or thousands of consumers via online messaging.
With the ability to send and receive SMS via our online platform, you can ensure important messages can be accessed by your entire team or even integrated into your website or CRM using our API capability.
No more wondering if that notification has been sent or where that customer care conversation went. With our online SMS service, you can easily track the SMS status and access comprehensive reporting to measure the impact of your business SMS campaign.
Why send & receive SMS messages online with Esendex?
Improve engagement, loyalty and retention
With a user-friendly online platform and SMS templates that are quick and easy to build, you can save time, build better customer relationships, and maintain the quality and consistency of communications. Send bulk SMS online to segmented lists with targeted, personalised content that drives real engagement and results.
Integrate SMS with multiple channels
A multichannel workflow delivers a consistent customer experience across multiple channels. Integrate SMS with email, Voice, Mobile Journeys, IP messaging, surveys, and more to let customers and staff choose how and where they engage.
Tap into expert services and support
Our Professional Services team supports our customers with everything from simple one-way messaging to more complex solutions.
With in-depth knowledge of our full range of online SMS solutions, including mobile journeys, mobile collections and payments, recurring messages, mobile letters, and managed services, our team helps you stand out from the crowd.
Improve ROI
Stay agile and adapt your communication strategy as business and customer circumstances change.
Automate and manage all your SMS campaigns, analyse the results in real time, and adjust as you go to maximise campaign and business ROI.
Send SMS online today
Discover the full power of our mobile messaging platform. Request a demo from our expert solutions team now.
Explore our online SMS products
VMNs and Short Codes
Our SMS gateway supports one and two-way conversational messaging. For two-way capability, particularly in the case of customer support, we provide either an 11-digit Virtual Mobile Number or a memorable five-digit SMS Short Code.
Mobile Landing Pages
A branded and personalised mobile landing page can improve customer experience, as well as click-through and conversion rates. Read how British Airways Holidays did just that.
SMS Surveys
Deliver personalised and engaging customer surveys. Benefit from higher response rates while increasing market intelligence. Read how Plane Saver Credit Union saw an uplift in customer feedback thanks to real-time surveys.
Email to SMS
Send and receive SMS messages using your email account. Enjoy the convenience of using a platform you are familiar with while benefiting from the higher open and response rates of SMS.
“Using SMS has saved us time and effort which allows us to focus more time on caring for our residents.”
NURSE, BUPA CARE SERVICES
See Esendex in action
Discover the full power of our mobile messaging platform. Request a demo from our expert solutions team now.
Ready for the next step? Explore Rich Messaging…
WhatsApp Business Platform
Use the world’s most popular messaging app to connect with customers where they already are.
The WhatsApp Business platform supports real-time, interactive customer care conversations, marketing, and transactional messages, including alerts, updates, and reminders.
Rich Messaging
Create and send fully branded communication with rich multimedia interactivity—think high-res photos, videos, audio messages, and more—all from your existing phone number.
Thanks to chatbot automation and two-way intelligent RCS (including WhatsApp), you can benefit from app-like functionality straight to SMS inboxes without additional software.
Messaging Studio
Esendex’s rich messaging platform supports next-level customer conversations via SMS, RCS, and WhatsApp channels.
Select from a range of two-way communication channels for omnichannel messaging and reporting capability. Manage personalised conversations with tools such as teams and create bespoke templates complete with images and call-to-action buttons.
“The Esendex range of products greatly enhances the way we speak with our customers from sales follow-ups and engineer appointment confirmations, all the way through to general Q&As.”
ARRON ALDERSON, SOLUTIONS AND PROCESS MANAGER, VAILLANT
FAQs
What can I use online SMS for?
- Customer Engagement & MarketingSend personalised promotions, offers, and updates to customers’ mobile devices. Our platform supports one-way and two-way messaging, enabling interactive marketing campaigns that boost engagement and conversion rates.
- Alerts & NotificationsDeliver time-sensitive information like appointment reminders, payment confirmations, or service updates instantly. With messages typically opened within 90 seconds, SMS ensures prompt attention from recipients.
- Customer Support & FeedbackFacilitate efficient customer service by allowing clients to reach out via SMS. Utilise automated responses or escalate to live agents as needed. Additionally, gather valuable insights through SMS-based surveys and feedback requests.
- Internal CommunicationsKeep your team informed with internal announcements, shift schedules, or emergency alerts. SMS provides a quick and reliable channel to reach employees, especially those without regular email access.
- Authentication & SecurityImplement two-factor authentication (2FA) by sending verification codes via SMS, enhancing the security of user accounts and transactions.
How many messages can I send at once?
The Esendex platform is built to handle large-scale messaging, so you can send thousands—or even hundreds of thousands—of SMS messages in a single batch. There are no hard limits on volume, and the system is designed for reliable high-speed delivery. From sending bulk alerts to promotional messages or event notifications, Esendex ensures your campaign is delivered efficiently and without delay to your contact lists.
Can I send messages to international numbers?
Esendex supports international SMS delivery to most countries worldwide. Whether you’re running a global marketing campaign or updating customers overseas, our platform ensures your messages are routed via trusted carriers for high deliverability. Message routing complies with international regulations, and you can customise sender IDs where supported.
Keep in mind that some countries have specific restrictions—we’ll provide guidance during setup.
Can I personalise messages?
Yes, personalisation is easy with Esendex. You can use dynamic fields to insert customer-specific details like their first name, appointment date (if relevant), purchase information (if relevant), or reference numbers. This allows you to create customised messages at scale, which increases engagement and improves click-through and response rates. Personalised messages feel more relevant and likely to be opened and acted on.
Do recipients need to opt in to receive SMS?
Under the Australian Spam Act 2003 and other privacy laws, potential customers and recipients must give clear consent before you can send them SMS messages. This can be done through online forms, written agreements, or texting a keyword to opt in. Esendex helps you manage contact lists by providing tools to handle opt-ins and opt-outs, ensuring your campaigns remain legally compliant.
Unsubscribe links or instructions can also be added to your messages. Read more…
Can I schedule messages in advance?
You can easily schedule SMS campaigns for a specific date and time. This is useful for planning ahead — whether you’re launching a marketing campaign at 9 a.m. sharp, sending out daily reminders, or aligning with time zones for international audiences. Scheduling can be managed through the online dashboard or automated via API integration.
Will I receive replies from customers?
We support two-way messaging, which means customers can reply directly to your SMS. Replies can be viewed and managed in your inbox or routed into your CRM or ticketing system using API integrations. You can also create keyword-based auto-responses or triggers (e.g. if a customer replies “YES,” send a confirmation message or flag it for follow-up). This makes it easy to have conversations via SMS or collect data through text, and is especially helpful for small businesses.
Discover more SMS content
Guide
Getting a better ROI from your next text message promotion
Once you’ve completed your campaign, it’s time to calculate your ROI. This eBook will help guide you through this process, from defining goals to calculating cost per conversion.
eBook
Your ultimate guide to conversational messaging
Customers want to connect with businesses in the same way they connect with family and friends. How can your communications strategy adapt?
Case Study
Cash4UNow
How Cash4UNow increased their incoming payments with an automated collection service.
See Esendex in action
Discover the full power of our mobile messaging platform.
Request a demo from our expert solutions team now.