Debt Recovery

Enable fast, effective collections with mobile messaging.

In Australia today, more than a quarter of all invoices remain uncollected. Businesses struggle to recover their unpaid debt in a manner that is cost-effective and won’t disrupt their rapport with clients. In many cases, the cost to the business financially and via brand-reputation is higher than the amount owed. Esendex offers a fintech mobile collections service that automates the accounts receivable management activity in an ethical and efficient process.

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Ethical debt collection with award-winning mobile-first fintech solutions that guarantee ROI

Council rate collection

Esendex enables customers to make council rate payments securely from their phones using a cloud-based platform. Our debt collection software works with legacy systems, so you can launch digital collections quickly and at low-cost.

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‘Self-serve’ digital collections payments

With 31% of Aussies getting help for financial stress, creditors need a ethical solution to recoup monies that puts people first. Effective contact management is crucial in streamlining communication and enhancing debtor management, and our Mobile Collections strategy helps customers effectively self-cure debt.

How do Mobile Collections work?

Repayment strategies

Our messaging strategies are tailored to help housing associations increase repayments by moving from blanket, one-way communication to individualised, conversational messaging, providing customer service professionals with tools to enhance collaboration and efficiency.

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Debt Purchaser and collection agencies solutions

With an Esendex-powered collections solution, financial institutions and Debt Purchasers can increase collection rates, and reduce costs with little to no increased FTE resource commitments.

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Final balance collection

Our collection solutions for utility companies are low-cost, can be adapted to customer behaviour and solve the challenge of collecting small value final balance debt. By automating financial processes, our solutions help streamline the cash conversion cycle, making the process of converting receivables to cash faster and more predictable, reducing manual effort involved in the collections cycle.

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Recover debt ethically

Our Mobile Collections solution won the Queen’s Award for Enterprise: Innovation 2020, for its customer-centric approach to ethical debt recovery. All solutions meet legal requirements regarding the fair treatment of customers – this is baked into the heart of our delivery programmes.

Partner with business communication experts

We have a wealth of experience in credit and collections, and we bring that to bear in every solution we build. Our global cloud platform provides comprehensive solutions that enhance automation and collaboration within finance and customer service functions. We work collaboratively with you to build tailored communication solutions that solve the business challenges you are up against.

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Discover how mobile messaging can transform your customer experience.

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Connect directly to major networks

With Esendex, your messages go directly to Australia’s major mobile network operators, ensuring speed and reliability of message delivery. Esendex is accredited to PCI Level 1 and ISO27001.

Succeed with strategic support and guidance

We’re dedicated to building messaging solutions that create long-term value for your business. With ongoing guidance and support included with all packages, we’re here to help you optimise our solutions to serve the changing objectives of your business.

Measuring Success

Measuring success in debt recovery involves tracking key performance indicators (KPIs) such as debt recovery rates, collection rates, and customer satisfaction. Monitoring these metrics allows agencies to assess the effectiveness of their debt collection strategies and make necessary adjustments to optimize results. By continuously measuring success, debt recovery agencies can identify areas for improvement, refine their strategies, and ultimately provide better outcomes for both creditors and debtors. This ongoing process of evaluation and optimization ensures that debt recovery efforts remain effective and efficient.