The Connected Consumer Report 2024
Getting the most from mobile communications
How do you make your message heard and meet changing consumer expectations – while navigating complex global send regulations?
With more ways to connect with customers than ever before, how do businesses shift from single channel to several, or decide which combination of SMS, email, or WhatsApp is right for them?
We’ve been working with customers and listening to consumers for over twenty years. Our latest Connected Consumer report taps into over 6,000 global respondents with survey highlights that include:
o Top use cases for mobile messaging
o Two-way messaging and preferred communication channels
o The pivotal role of trust, privacy and compliance
o How communication attitudes and preferences differ by demographic.
The survey results also confirm what we all suspected – that consumers will vote with their mobile if communications are poor. If you want more control of your customer conversations, download our report today.
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“At Esendex, we support customers to deliver an omnichannel communication strategy which includes channels such as the WhatsApp Business Platform, SMS, Email and many more.”
Learn more about how our platform can help you create an omnichannel comms strategy.