SMS Automations
Reach your customers and stakeholders with personalised automated text messages. Save time, save money and communicate when it matters most.
“Esendex has managed to construct and successfully deliver a cost-effective solution that allows significant value to be found in pursuing small debt amounts.”
RICHARD DIXON | CAPABILITY AND DELIVERY MANAGER | E.ON
Trusted by industry leaders to deliver world class text message automation
Engage on autopilot or trigger more complex response-led SMS automations
Simplify outbound SMS with a rule-based SMS automation system that’s fast, efficient and customised to suit your user journey.
Easily set up automated SMS appointment reminders and confirmations, alerts, and notifications to keep your customers or staff informed or to drive revenue in the background to supplement campaign activity.
Working with our expert Professional Services team, create bespoke communication workflows and auto-replies using simple and complex rule-based triggers to provide tailored automated service.
Read how utility provider E.ON saw final debt payment rise from 4% to 19% with a workflow combining SMS, email, outbound voice and Esendex’s bespoke mobile web app, Mobile Journeys.
Multiple reply templates
Create a range of message templates that can be used in SMS automation along with Email and Voice, to deliver business communications conveniently and efficiently.
Cross channel communications
Combine SMS, Rich Messaging, Email and Voice, to achieve communication strategies which improve engagement and enhance customer experience.
Message triggers
Create workflows to send communications based on customer actions which include ‘new prospect’, ‘no purchases in >2 months’, specific keywords, sms keywords to trigger workflows, or even time of day.
Detailed reporting
Identify where communications can be improved, with detailed reporting delivered via your preferred format. Optimise campaigns and implement iterative changes to improve performance.
See Esendex in action
Experience how easy it is to set up text message automation and send automated text messages with Esendex. Discover the full power of our mobile messaging platform and request a demo from our expert solutions team now.
Popular use cases
Optimise business operations
Streamline your business operations with appointment reminders/confirmations that reduce missed appointments.
Send payment reminders that provide recipients with an easy and secure way of arranging payment via mobile.
Share order and delivery updates that notify customers of account status and transactions in real-time.
Utilise recurring text messages for regular updates and reminders, ensuring timely communication with your customers.
Enhance customer communications
Our SMS Automation takes the heavy lifting out of customer communications.
Send customer surveys based on triggers such as order or support call completion.
Build automated workflows to send automatic text messages for personalised customer experiences. Use these workflows to send messages about everything from product launches to event information or customer service notifications.
SMS marketing and sales
Enable 1:1 personalisation and increase engagement by creating contact lists based on keywords or actions – ensuring relevant messages are delivered at the right time.
Increase engagement and conversions through SMS marketing tools such as tailored promotions, product launches, and cross-channel campaigns based on date, time, or action-based responses. SMS messages can be used to send targeted promotions to chosen audiences, offering flexibility and precise targeting – all with the convenience of SMS automation.
Explore our product suite
Our product suite offers a comprehensive range of tools designed to enhance your marketing and communication efforts. From high engaging rich messaging to customised mobile journeys, we provide everything you need to truly connect with your audience.
With a suite of text message automation features at your disposal, you’ll be able to set and forget everything from marketing campaigns to loyalty programs, surveys and more. Whether you’re interested in automated birthday rewards, text message surveys, autoresponders, and abandoned cart text messages to engage with customers, collect feedback, and re-engage with lost customers to drive them to complete their purchases – we’re here to address your marketing automation needs.
SMS
Send and receive SMS online or integrate into your existing website, app or software using our API.
Our SMS is fast, reliable and cost-effective so you can be up and running in minutes.
Efficient and simple to set up and use – choose from both one and two-way conversational messaging for bulk SMS of a hundred – or many thousands of messages.
Rich Messaging
Create and send fully branded communication with rich multimedia, interactivity – think hi-res photos, videos, audio messages and more from your existing phone number.
Thanks to chatbot automation and two-way intelligent RCS (including WhatsApp) you benefit from app-like functionality straight to SMS inboxes, without the need for additional software.
Voice
A poorly designed IVR is hugely frustrating for customers. Work with our experts to customise your IVR and outbound voice services journey to improve CX.
Direct conversations, support positive and prompt navigation, and encourage self-serve wherever it makes sense.
Mobile Journeys
Build mobile-first, secure experiences for payments, promotions, surveys, appointment scheduling and data collection.
Personalised, automated and fully branded – increase conversions and put power firmly in the hands of your customers or staff.
Professional Services
Our Professional Services team can help you to ‘set and forget’ SMS automations. More importantly, they can help you to optimise them strategically and continually, for even greater business returns.
With in-depth knowledge across our full range of solutions, including mobile journeys, mobile collections and payments, mobile letters and forms and managed services, the team supports our customers with everything from simple one-way messaging to more complex workflows and solutions.
WhatsApp Business Platform
Use the world’s most popular messaging app to connect with customers.
Support real-time, interactive customer care conversations, marketing, and transactional messages including alerts, updates, notifications and reminders.
The power of SMS automation
Automated SMS workflows are absolute game changers and a powerful tool for streamlining your marketing and stakeholder communication efforts. By setting up automated workflows, you can ensure that your customers receive timely and relevant communications without manual intervention. Sending personalised automated texts based on individual behaviours not only enhances the customer experience but provides valuable real-time feedback to your team. Our automated SMS workflows can be built without the need for coding, saving you time and increasing engagement and conversion rates.
Discover more SMS content
Blog post
Getting a better ROI from your next text message promotion
Find out how to use SMS Landing pages to share critical information
eBook
Your ultimate guide to conversational messaging
Customers want to connect with businesses in the same way they connect with family and friends. How can your communications strategy adapt?
Case Study
Cash4UNow
How Cash4UNow increased their incoming payments with an automated collection service.