Debt Collection Agencies should not only be effective in recovering debts but innovative in their tactics and strategies. Increasing net return and reducing the volume of write-offs is absolutely essential to running a successful DCA. By implementing an intelligent communication workflow into your collection processes, you can collect debts more efficiently, shorten the collection cycle, send automated payment reminders and improve recovery rate. An added benefit of using these channels—SMS, email and Mobile journey—is that it helps to reduce the time wasted on outbound calls.
Leverage our extensive experience working with DCAs
We can deliver a low-touch, effective and affordable communications strategy.
Reach more customers
By automatically selecting the most successful communication method, including text messages, and pulling out all undelivered messages, DCAs can connect with more customers, more efficiently.
Collect more debt
With Esendex, you can immediately scale up your debt collection business without needing to hire more staff, because we’ll reduce the burden on your existing agents by driving inbound calls from customers.
Agents focus on customers who’ve responded to debt collection text and email messages rather than making resource-hungry outbound calls to customers.
Why Esendex?
We have a wealth of experience in the debt collection sector, and can pass on that knowledge to you through our Professional Services team. They’ll work with you to create a low-touch, effective and affordable communications strategy.
We’re ISO 27001 accredited, which means all of your data is secure.
“15.2% of our customers who engaged via the Esendex Voice solution and 39% of customers who engaged via the Esendex SMS solution made a payment or agreed on a payment plan.”
– 1ST CREDIT
Do you only need SMS?
If you already have an intelligent workflow in place or prefer to manually manage your collection process, adding SMS debt collection into the fold has numerous benefits. We offer both an online SMS platform and an SMS API. The online platform can be used in manual processes, whereby you simply upload a spreadsheet and send out your messages via SMS. With the SMS API you can integrate debt collection SMS into your current systems. Simply add a trigger to send out an SMS at any point in your process.
Payment reminder notifications
Not everyone that misses a payment does so because they can’t pay; often, it is because they forgot about a due payment reminder. Save the time and expense of using call centre staff by sending timely reminders.
Increase successful collections
Debt recovery can be significantly improved by sending SMS as the first point of contact, which will increase engagement and leave agents to focus on customers who’ve responded. Thus, cutting down on resource-hungry outbound calls to customers.
Data collection forms
Using our Mobile Journeys product you can send out an SMS with a link to a bespoke built mobile optimised form for your clients to fill out in their own time, with ease. These forms can also facilitate the setup of payment plans, making it easier to manage debt recovery and improve customer relationships.
Confirmation summaries
When an agreement has been made with the client, a confirmation summary can be sent to their mobile phone. Additionally, using outstanding payment reminder SMS can confirm agreements and ensure clients are aware of upcoming due dates. This is great for instant confirmation upon ending a phone conversation and helps to address any concerns immediately.
A few of our debt collection agency customers
Learn more about Esendex
We’re sorry – there was a problem with your submission. Please call 1300 764 946.