SMS Solutions for Banks and Financial Services
Customer communications that increase engagement and get results
With over twenty years of experience working with Financial Services businesses in the banking and finance industry, Esendex is your trusted partner for customer communications. Our SMS Solutions cover everything from payment reminders to one time passwords (OTPs) – helping you to drive down the cost to serve, and improve customer satisfaction.
Trusted by leading banking and finance industry providers to deliver powerful SMS for banks and financial services
Esendex helps financial service providers stand out in a competitive market – with fast and frictionless communications that empower customers to manage their finances securely and conveniently. Finance industry leaders are increasingly leveraging SMS communication to enhance customer engagement and improve connections – we can help you bring your customer communications in line with the best.
With an average open rate of 98%, SMS for Banks and Financial Services cuts through the noise and ensures critical information is delivered. Our tailored SMS solutions can help financial services providers enhance communication and security and reduce your contact center’s workload, all while enhancing customer satisfaction.
Transform communications
Provide transparency over mortgages, loans and other products with regular SMS updates. Keep customers up to date on how their application is progressing, send payment reminders and important service updates, keep customers informed about their account transactions, and more via automated SMS updates.
Instant feedback from customers
Drive continuous improvements through quick-fire SMS surveys – including after a support call.
Debt payment reminders & solutions
Help customers manage debt with a friction-free and automated mobile journey that puts control into their hands.
Reduce support overheads and improve customer satisfaction with SMS messages
Control support costs with automated messaging and SMS notifications that keep customers informed and encourage them to take action.
From reducing phone queue times, to speeding up mortgage and loan approvals, you can bring down the cost to serve and boost customer satisfaction at the same time. SMS can provide timely updates on financial transactions, ensuring customers are always aware of their account activity while reducing your service team’s workload.
In the palm of your customers’ hands
Clear, direct and delivered straight to their mobile, SMS services for banking is one of the best ways to reach people – and Esendex offers both no-reply SMS alerts or SMS Chat to enable two-way dialogue. With the ongoing evolution of mobile banking, prioritising SMS communication in your customer service stack ensure you can meet and exceed customer expectations.
Our platform supports other communications such as WhatsApp and email too, giving customers the flexibility to choose how and where they interact with you.
Combat fraud with secure finance SMS verification and notifications
One time passwords (OTPs) and SMS alerts for banks are key weapons in the fight against fraud in the Financial Services industry.
These measures protect both customers and your business from financial losses, and send a clear message that you have robust security processes in place.
Two factor authentication is offered for extra account assurance, so your customers can log in securely.
Read our guide to learn more about setting up and Sending SMS OTPs and 2FA.
Debt collection and repayment solutions with seamless mobile journeys
Remind customers of upcoming debits, send payment reminders, and encourage proactive payments with SMS and mobile messaging channels.
Esendex offers ethical and effective mobile strategies for recovering and managing debt. We can help you create a transactional journey that’s convenient for customers and delivers secure and robust mobile payments, all via their handsets.
Learn more about our Debt Recovery and Repayment Solutions.
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
Engage customers on their preferred channels using SMS templates for financial institutions
In the modern banking landscape, text messaging has emerged as a crucial channel for financial institutions to connect with their customers. By leveraging SMS templates through advanced SMS software, these institutions can deliver timely and relevant information directly to clients. With the increasing popularity of mobile banking, customers can easily receive text messages about account updates, transaction alerts, and promotional offers.
Incorporating Two Factor Authentication not only boosts security but also enhances customer trust, leading to improved response rates. Furthermore, the cost effectiveness of SMS communication allows financial institutions to engage a larger audience while optimizing their marketing efforts.
A text messaging solution with security and compliance locked in
Working with the highly-regulated Financial Services sector, we understand that security and compliance are critical – so they’re locked into our platform.
We are ISO27001 accredited, and take a ‘privacy by design’ approach to product development to help you protect your customers’ data and comply with ACMA laws.
Customer story
Increasing incoming payments with an automated collections service
Discover how Esendex helped CASH4UNOW reduce collection costs and increase incoming mobile payments with intelligent mobile messaging automations.
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Blog
SMS OTP: A guide to sending SMS verification codes
In this guide we explore where SMS verification codes are used and how you can set them up.
Guide
In the financial sector, security, reliability and trust are extremely important and using SMS can be used to deliver these values to your customers.
Advice
Overcoming Financial Services challenges with technology
The rise in the cost of living will see more people than ever incurring debt. Here are the top Financial Services challenges and how tech can help the industry.
Let’s start sending, together.
Discover the full power of our mobile messaging platform.