Government SMS Services: SMS Solutions for Local Authorities
Communications that work for communities.
Our SMS solutions improve engagement with local communities, staff and third-parties, helping to save time and keep budgets in check. Covering everything from council tax payment reminders to emergency alerts, our automated communications can support all your government communications, making processes more efficient and effective for both staff and the public.
Trusted by government agencies to deliver powerful SMS communications
Local authorities operate with tight budgets and high demand for their services. Our SMS platforms can cut down communication and administration costs with texts sent for as little as 2.2p, while improving cash flow with automated payment reminders.
Teams can focus on service delivery, while government SMS ensures emergency alerts, appointment confirmations, and service updates are targeted to the right people at the right time.
Significantly reduce admin overheads
Speed up time-consuming tasks with SMS automations that enable communications at scale or to specific groups.
Collect council tax arrears efficiently and ethically
Improve cash flow with ethical payment reminders, along with debt advice and self-serve options for residents.
Quickly deliver emergency alerts
Reduce strain on public services with real-time SMS or WhatsApp updates for road and facility closures, and weather warnings.
Tap into a team of mobile messaging experts
Work with a team of experts that understand the challenges local authorities face and have developed proven text messaging and mobile messaging strategies to help you overcome them.
From reducing admin costs to collecting payment arrears, we create custom solutions tailored to your business that help you address and overcome your challenges.
Integrate quickly and easily with your existing technology stack
Spend less time on integration and more time on execution. Integrate Esendex’s secure and reliable SMS service with legacy tech in minutes without IT support, and start creating mobile messaging journeys that save you time and money.
Use our online SMS platform or integrate via our SMS API.
Tackle your most time-consuming tasks with messaging automations
Recover council tax arrears and reduce missed appointments, all without picking up the phone.
With Esendex, you can quickly create and launch powerful mobile messaging automations that handle urgent communications, tackling time-consuming tasks at scale, reducing admin workload and saving you money.
Let’s start sending, together.
Discover the full power of our mobile messaging platform for local councils and authorities.
Increase application completion with engaging SMS reminders
Guide residents through lengthy applications like planning permissions and grants with proactive SMS, WhatsApp or rich messaging reminders that prompt them to pick up where they left off on their mobile phone.
By connecting residents to their preferred communication channels, Esendex helps government services to increase engagement and drive forward successful applications.
Deliver on your strategy with expert support
Our service doesn’t stop at implementation. Our team is here to help you to get the most out of your mobile messaging.
From launching tailored campaigns to optimising automations to achieve the best possible performance, we help you to scale to continually drive greater efficiencies, savings, and ROI.
Civic Engagement and Participation
Civic engagement and participation are crucial for a healthy democracy, and communication is key to driving that participation. Government agencies can leverage SMS messaging to promote everything from community events to town hall meetings and public forums. By sending timely reminders and notifications via SMS, governments can significantly increase attendance and encourage citizens to actively participate in the decision-making process. SMS can also be used to solicit feedback from citizens, allowing governments to better understand their needs and concerns.
Recruitment, Scheduling, and Staffing
Recruitment, scheduling, and staffing are critical components of government agency operations. SMS messaging can play a pivotal role in recruiting qualified candidates, accelerating the hiring process, and filling open shifts quickly. By sending links to necessary paperwork and interview reminders via SMS service, governments can streamline the recruitment process and significantly reduce the time-to-hire. SMS can also be used to dispatch employees and send mobile notifications, ensuring that staff are always aware of their schedules and assignments.
Permit and Documentation Updates
SMS messaging can be an invaluable tool for sending status updates on permits and applications, keeping citizens informed about the progress of their requests. By providing timely reminders and notifications via SMS, government departments can reduce the number of phone calls and emails from citizens inquiring about the status of their permits and applications. This not only improves service quality but also enhances the overall efficiency of government operations.
Effective SMS Message Strategies
When using text messaging for government communications, it’s essential to employ effective message strategies to ensure that messages are read and acted upon. Here are some tips for crafting effective SMS messages:
- Keep messages concise and clear: Ensure that your messages are brief and to the point.
- Use simple language and avoid jargon: Make your messages easy to understand for all recipients.
- Include a clear call-to-action: Direct recipients on what steps to take next.
- Use personalisation to address citizens by name: Personal touches can increase engagement.
- Use automation to send messages at the right time: Schedule messages to reach recipients when they are most likely to read them.
- Use analytics to track message effectiveness: Monitor and analyse the performance of your messages to continually improve your strategy.
Customer success stories
Rotherham Council uses mobile payment solution for frictionless collection of £1.834m
Making smarter use of resources and streamlining customer payment with the Esendex award-winning payment and collections solution.
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Let’s start sending, together.
Discover the full power of our mobile messaging platform.