SMS Solutions for Transport and Logistics
Streamline operations with powerful SMS Logistics
With years of experience working with couriers and logistics providers in the supply chain, Esendex is your trusted partner for effective communication. With SMS for transport and logistics, you can enhance business operations and customer relationships by improving coordination between drivers, contractors, and customers, while promoting customer and staff engagement.
Trusted by leading transport brands to deliver powerful SMS communications
Esendex helps transport and logistics companies drive operational efficiency with quick and easy SMS solutions covering anything from low stock notifications and delivery confirmations, to weather alerts and shift reminders.
Communication is key in the transport sector, and real-time delivery updates using automated mobile messaging services can improve customer satisfaction and prevent missed deliveries.
With an open rate of up to 98%, drivers and customers are unlikely to miss critical information such as delivery delays, route changes or road closures.
Boost customer loyalty
Impress customers with automated SMS updates that keep them informed of delivery status, proof of delivery and invoice reminders or provide an update on a new service.
Improve shift management
Know where your fleet is and keep staff in the loop with two-way SMS solutions to assign tasks, send notifications to them of shift changes, logistics needs, any available overtime, or emergency alerts.
Drive improvement
Get key insights from staff and customers with SMS surveys – including capturing service level feedback to improve customer loyalty and engagement.
Reduce overheads
Keep customers and staff informed with automated and personalised messaging that saves time and improves user experience. From tracking goods to change of schedule alerts, manage your supply chain more efficiently while communicating more effectively.
Get set up in minutes
No matter how big or small your company is, SMS solutions can be set up in minutes without IT support, through our easy-to-use and secure portal, or via our sophisticated API.
Deliver convenience and improve engagement
With an open rate of up to 98%, SMS cuts through the noise to reach your partners, customers and staff directly. SMS chat enables two-way communication between drivers and customers or drivers and their home base, helping to streamline processes and improve efficiency.
Let’s start sending, together.
Discover the full power of our mobile messaging platform for reminders, confirmations and more.
Prevent fraud and deliver in confidence
Security and compliance is critical for transport brands, with sensitive data such as payment information, addresses and mobile numbers gathered daily. Data security is just as crucial as proper handling of cargo and on-time delivery in ensuring client confidence and trust. Esendex is ISO27001 certified and fully compliant with ACMA regulations, providing assurance that messages are delivered securely while protecting customer and staff data.
Boost your marketing efforts
SMS is a highly effective marketing tool with high reach and engagement rates.
Nearly everyone owns a mobile so you have access to a wide pool of consumers, and SMS marketing messages are a good way to ensure your company remains at the forefront of their mind when they’re booking their next delivery or consignment.
Enhancing Customer Experience through SMS
Upon order confirmation, customers can receive SMS notifications validating their purchase and providing estimated transportation timelines for their cargo. As the shipment nears its destination, a reminder message can be dispatched to alert recipients and ensure someone is available to accept the valuable goods. Furthermore, delivery services can transmit real-time tracking updates via SMS, keeping customers informed about their cargo’s journey and adding value to the overall shipping experience without incurring additional cost.
Customer success stories
Rhenus Home Delivery
Enhanced customer interactions streamline operations to power growth
More mobile messaging resources…
SMS automation: a guide to sending automated SMS
SMS automation helps you to save time, reduce costs and crucially reach your audience at the right time.
Delivering a great experience: Tips for transport & logistics
Explore how speed, accessibility, self-serve options, and multichannel functionalities shape customer experience.
How confident are you that you can keep customers, staff and suppliers informed at all stages of the journey?
Mobile Messaging in Logistics
Your speed, delivery times and communication strategy are the factors that will differentiate you from competitors. How confident are you that you can keep customers, staff and suppliers informed at all stages of the journey?
