Omnichannel Chat
Communicate with customers no matter where they are. Effortlessly engage stakeholders across multiple communication channels with our plug-and-play omnichannel messaging platform.
Our Omnichannel Chat Software is trusted by industry leaders globally.
Build an affordable chat solution quickly and easily
Omnichannel chat allows customer service and marketing teams to enjoy multiple, simultaneous, two-way, mobile-focused conversations with customers through a variety of digital communication channels. This is one of the easiest ways to boost agent productivity and operational efficiency, all without huge cost or effort.
As well as SMS, SMS Landing Pages and even WhatsApp help provide richer, more engaging, higher-converting conversations. We can build a chat solution containing your preferred channels for a seamless customer experience that enhances customer loyalty and makes customer support infinitely simpler for your team.
Bots can even be deployed to help automate some of your team’s previously manual customer-interaction processes, from queue management to live chat and time-saving templates.
Enhanced customer engagement at your fingertips
Omnichannel capability
Guarantee a consistent brand experience for customers as they move across channels. Deploy SMS, SMS Landing Pages or WhatsApp from a single platform.
Bot integration
Use bots to automate repetitive tasks and manual processes and resolve issues faster. Free up your team’s time to focus on more complex tasks that add real value to your business.
Personalised messages
Create personalised messages to improve engagement and conversion. Build a library of message templates to use and re-use for improved conversational consistency.
Use cases for Omnichannel Chat
Revolutionise customer satisfaction
People dislike long and laborious customer service calls; fact. The solution? Mobile-focused chats.
Mobile-focused customer conversations provide faster access to agents and answers! One of the simplest ways to improve customer support is by offering support via messaging apps. In fact, 66% of consumers now prefer to text or WhatsApp a business, because it’s convenient, discreet, and they can start and stop a conversation whenever they please. When chatbots are used to support out-of-hours queries, customers receive round the clock support that’s seamless, efficient and fast.
Level-up your mobile-focused marketing
Simple text-based SMS makes managing appointments and deliveries a breeze.
But when it comes to mobile marketing, more is definitely best.
Striking images and videos, interactive buttons and design-led messages drive higher conversion. Our platform’s rich messaging builder lets you design fully branded messaging with images, video, discount codes, interactive buttons linking to web locations, Google Maps, in-device calendars and more..
Reduce costs with appointment reminders and delivery notifications
Any type of notification including appointment reminders, digital receipts and delivery notifications stand a much greater chance of being delivered and read, when targeting mobile devices. There are significant cost saving benefits to be had too.
Sending a digital appointment management message, reduces the risk of a missed appointment and automates rescheduling when required.
For delivery notifications, the chances of someone being home to accept the delivery are improved, and bots can even be deployed to pick another date/time if necessary.
Explore our product suite
SMS
Send and receive SMS online or integrate into your existing website, app or software using our API
One of the most popular customer communication channels for a reason, our SMS is fast, reliable and cost-effective so you can be up and running in minutes.
Efficient and simple to set up and use – choose from both one and two-way conversational messaging for bulk SMS of a hundred – or many thousands of messages.
Rich Messaging
Rich messaging allows for better, more engaging customer interactions leading to enhanced customer satisfaction. Create and send fully branded communication with rich multimedia and interactivity—think high-res photos, videos, audio messages, and more—from your existing phone number.
Thanks to chatbot automation and WhatsApp you benefit from app-like functionality straight to SMS inboxes, without the need for additional software.
Voice
A poorly-designed IVR is hugely frustrating for customers. Work with our experts to customise your IVR and outbound voice services journey to improve quality of customer interactions and overall customer experience.
Direct conversations, support positive and prompt navigation and encourage self-serve wherever it makes sense.
Mobile Journeys
Build mobile-first, secure experiences for payments, promotions, surveys, appointment scheduling and data collection. From instant messaging and self service flows to omni channel support, you can ensure you’re meeting your customers where they are.
Personalised, automated and fully branded – increase conversions via multiple channels and put power firmly in the hands of your customers or staff.
Professional Services
This is one of the greatest agent productivity tools you can have in your arsenal.
Our Professional Services team can help you to ‘set and forget’ SMS automations. More importantly, they can help you to optimise them strategically and continually, for even greater business returns and improved agent efficiency.
With in-depth knowledge across our full range of solutions, including mobile journeys, mobile collections and payments, mobile letters and forms and managed services, the team supports our customers with everything from simple one-way messaging to more complex workflows and solutions.
WhatsApp Business Platform
Use the world’s most popular messaging app to connect with customers.
Support real-time, interactive customer care conversations, marketing, and transactional messages including alerts, updates, notifications and reminders.
Discover more Omnichannel Chat content
Blog post
How to build a winning customer engagement strategy?
eBook
Cover your communication bases and keep customers engaged for improved customer service outcomes.
Case Studies
Find out how an omnichannel messaging platform and an omnichannel approach helped utility provider EON to increase final debt payment from 4% to 19%.
Let’s start sending, together.
Discover the full power of our omnichannel messaging platform.